Terms and Conditions

Modality Learning

1. About This Service

1.1 Who We Are

• Email: support@modalitylearning.ai
• Privacy Contact: privacy@modalitylearning.ai

1.2 What This Is

1.3 Agreement

• Creating an account and using the platform; or
• Accessing the platform through an account provisioned by your institution (see Section 3.4)

2. Eligibility

2.1 Age Requirements

• You must be at least 13 years old to use Modality Learning
• If you're under 18, we recommend getting parental consent (though not legally required in the UK)
• If you're under 13, you cannot use the platform

2.2 Access

• Have a valid account — either self-registered or provisioned by your institution
• Be participating as part of an enrolled cohort or course
• Accept that the platform uses AI to personalise your learning experience

3. Your Account

3.1 Creating an Account

• You can sign up using either:
  • Google OAuth (we never see your Google password)
  • Username and password (securely managed by Firebase Authentication)
• Authentication and security are handled by Firebase Authentication (Google)
• We collect only your email address for account identification
• You're responsible for keeping your account credentials secure
• One account per person - no sharing

3.2 Account Security

• Keep your login credentials confidential (whether Google account or password)
• If using username/password: choose a strong, unique password
• Don't share your account with others
• Notify us immediately if you suspect unauthorised access: support@modalitylearning.ai
• You're responsible for all activity on your account

3.3 Account Termination

• You can stop using the platform at any time - just email us at support@modalitylearning.ai
• We may suspend or terminate accounts that violate these terms
• We may discontinue the service with reasonable notice (at least 30 days)

3.4 Institutionally Provisioned Accounts

• Your institution has agreed to our Institutional Terms and has authorised your access to the platform
• Your account is managed by your institution and authenticated through your institution's identity provider
• By logging in and using the platform, you agree to these Terms and Conditions
• Your institution controls the lifecycle of your account — when you leave your institution or are no longer enrolled in a relevant course, your institution will de-provision your account
• To request changes to your account or raise concerns about how your account was provisioned, contact your institution in the first instance
• Your data protection rights (Section 5.4) remain the same regardless of how your account was created — you can exercise these directly with us at any time

4. How to Use the Platform

4.1 Acceptable Use

• Use the platform for learning and educational purposes only
• Provide honest responses and engage authentically
• Use the platform in good faith as a learning tool

4.2 What You Cannot Do

• Try to reverse engineer or copy the platform
• Attempt to access other users' data or accounts
• Use automated tools, bots, or scripts
• Deliberately try to break or overwhelm the system
• Game the system or cheat on assessments
• Upload harmful, illegal, or inappropriate content
• Misrepresent AI-generated content as entirely your own original work

4.3 Academic Integrity

• Modality Learning is a learning aid, not a replacement for learning
• When using platform-generated explanations or content in academic work, attribute appropriately
• Understand the material - don't just copy AI-generated content

5. What Data We Collect and Why

5.1 What We Collect

• Your email address (required for account creation)
• Authentication data (securely managed by Firebase - we never see plain-text passwords)
• Learning progress: which modules you're enrolled in, topics you've completed, your progress through materials
• Interaction data: how you engage with content, your responses to questions, explanations you provide, time spent on activities
• Performance data: assessment scores, coverage scores (understanding), stability scores (memory retention)

5.2 Why We Collect It

• Provide you with the learning platform
• Track your progress through courses
• Personalise your learning experience (recommend next topics, schedule reviews)
• Improve our cognitive modelling and adaptive algorithms
• Conduct research on effective learning methods (using anonymised data)

5.3 Automated Decisions

• What content to show you next (recommendations based on your progress)
• When to schedule review sessions (spaced repetition algorithm)
• How difficult content should be (adaptive difficulty)

5.4 Your Privacy Rights

• Access your data (request a copy)
• Correct inaccurate data
• Delete your data
• Object to processing
• Withdraw consent at any time
• Complain to the ICO (UK data protection authority)

6. Ownership and Intellectual Property

6.1 Platform Ownership

• The Modality Learning platform, code, and algorithms
• The knowledge graph structure and system architecture
• AI-generated content and explanations
• Analytics and insights derived from aggregated data

6.2 Your Content

• You retain ownership of original work you create (your explanations, answers, etc.)
• By using the platform, you grant us a licence to:
  • Store and display your content
  • Use it to operate and improve the platform
  • Analyse it (anonymised) to improve our algorithms
• This licence ends when you delete your account

6.3 Facilitator Content

• Course facilitators own their knowledge graphs and course materials
• By enrolling in a course, you receive a licence to access those materials for learning purposes only
• You cannot redistribute or commercially use facilitator content

6.4 AI-Generated Content

• Content generated by our AI is provided "as is"
• While we strive for accuracy, AI can make mistakes
• Always verify important information - don't rely solely on AI-generated content for critical decisions
• AI content is a learning tool, not a definitive reference

7. Service Availability and Disclaimers

7.1 Service Availability

• No guarantee of uptime - the platform may experience occasional downtime for maintenance or unforeseen issues
• No guarantee of accuracy - AI-generated content may contain errors
• Features may change - we continuously improve the platform and features may be added, modified, or removed

7.2 Learning Outcomes

• That you will learn faster or better than with traditional methods
• Specific grades, test scores, or academic achievements
• That the platform will work for your specific learning style
• That completing platform content equals mastery of a subject

7.3 Support

• Support is available via support@modalitylearning.ai
• We will make reasonable efforts to respond to support requests in a timely manner
• Critical issues affecting platform availability will be prioritised

8. Limitation of Liability

8.1 What We're Not Liable For

• Any indirect, consequential, or incidental damages
• Loss of data, grades, or learning opportunities
• Academic performance or outcomes
• Platform downtime or interruptions
• Errors in AI-generated content
• Any losses resulting from use of the platform

8.2 Maximum Liability

8.3 What We Remain Liable For

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything that UK law says we cannot limit

9. Data Protection and Security

9.1 Our Commitments

• Encrypting your data in transit (HTTPS) and at rest
• Storing data securely with access controls
• Hosting data in UK/EU data centres
• Complying with UK GDPR
• Notifying you of significant data breaches

9.2 Your Responsibilities

• Keep your account credentials secure
• Not share sensitive personal data unnecessarily
• Report any suspected security issues to security@modalitylearning.ai

9.3 Third-Party Services

• Vercel - Platform hosting and content delivery (data stored in UK/EU region)
• Firebase (Google) - Authentication, database, and file storage (data stored in UK/EU region)
• Google Cloud - Document processing and infrastructure (UK/EU region)

• Firebase Authentication (Google) - Secure account management
• Google OAuth - Optional sign-in method (subject to Google's privacy policy)

• Vercel AI Gateway - AI model routing and management for Anthropic, OpenAI, and Google models
• OpenAI - AI-powered tutoring and content generation
• Anthropic (Claude) - AI-powered content generation and analysis
• Google AI - AI model services
• ElevenLabs - Text-to-speech for accessibility features

• Supabase - Analytics database (with your consent)
• Google Analytics - Usage analytics (with your consent)
• Sentry - Error tracking and platform reliability monitoring

• Resend - Transactional emails (invites, notifications)

10. Changes and Communication

10.1 Changes to These Terms

• We'll email you at your registered address
• We'll update the "Last Updated" date at the top
• We'll give you at least 14 days' notice before material changes take effect
• Continued use after the notice period means you accept the updated terms

10.2 How We'll Contact You

• Important service updates
• Security or privacy notifications
• Account-related communications

11. Termination

11.1 Termination by You

1. Email support@modalitylearning.ai with subject "Close My Account"
2. We'll confirm within 5 working days
3. Your account will be deactivated

11.2 Termination by Us

• You breach these Terms and Conditions
• We are required to do so by law
• We discontinue the service (with at least 30 days' notice)

11.3 Termination by Your Institution

• Your institution may de-provision your account at any time — for example, when you leave the institution or are no longer enrolled in a relevant course
• De-provisioning is managed through your institution's identity provider and may happen automatically
• Once de-provisioned, you will no longer be able to access the platform through your institutional account

11.4 What Happens to Your Data

• Delete everything - we'll delete all your personal data within 30 days
• Keep anonymised data for research - we'll remove identifying information but use anonymised learning patterns to improve the platform

11.5 Service Discontinuation

• Give you at least 30 days' notice
• Explain what happens to your data
• Offer you the option to export your learning progress
• Delete accounts and data within 90 days of discontinuation (unless you opt into continued storage)

12. Feedback and Research

12.1 Providing Feedback

• Bug reports
• Feature suggestions
• Usability observations
• Learning experience reflections

12.2 Research

• Your anonymised interaction data may be used in research to improve learning methods
• Results may be published in academic papers or presentations
• You will never be personally identified in publications
• You can opt out of research use (email research@modalitylearning.ai)

13. Legal

13.1 Entire Agreement

13.2 Governing Law

13.3 Severability

13.4 No Waiver

13.5 Assignment

• You cannot transfer your rights under these terms
• We may assign our rights to successors or affiliated companies

14. Contact Information

15. Acknowledgment

• You have read and understood these Terms and Conditions
• You consent to the data collection and processing described
• You understand there are no guarantees of learning outcomes
• You can close your account at any time (or request de-provisioning through your institution)